Return Policy

Return Policy

At Murilu, we want you to shop with confidence. If you're not fully satisfied with your purchase, we're here to help.

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be in their original condition and packaging.
• Custom or personalized items are not eligible for returns.

How to Initiate a Return

1. Visit our Contact Us page to notify us about your return.
2. Provide your order details and reason for the return.
3. Follow the instructions provided by our team to ship your item back.

Refunds and Exchanges

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Exchanges are subject to product availability.

Questions?

If you have any questions about our return policy, feel free to get in touch with us.